Contact Us
Last Updated: July 30, 2026
We are here to assist you with any questions regarding your order, product specifications, custom inquiries, or shipping details. Please feel free to reach out to our team using the contact methods below.
1. Customer Support Channels
- Email: Hello@helio-prime.com (We aim to respond to all inquiries within 24 business hours).
- Operating Entity: HelioPrime International Trading Co., Limited
2. Business Hours
Our customer support team is available:
- Monday – Friday
- Closed on weekends and public holidays
3. Return & Correspondence Addresses
Please note that returns require prior authorization (RMA). Unsolicited returns sent to the wrong location may experience processing delays.
Hong Kong Return Address
HelioPrime Returns
Flat B3, 5/F, Por Mee Factory Bldg,
500 Castle Peak Road,
Sham Shui Po,
Hong Kong
Postal Code: 999077
Need Immediate Assistance?
Email us directly at Hello@helio-prime.com with your order number and inquiry details, and our team will get back to you promptly.
Contact Us
Get in touch and let us know how we can help. Have a question but aren’t sure who to contact? Get in touch and a member of our team will reach out to you.
ADDRESS
- Flat B3, 5/F, Por Mee Factory Bldg, 500 Castle Peak Road, Sham Shui Po, Hong Kong Postal Code: 999077
- Hello@helio-prime.com